Your next step. Clearly answered.

CasaPact brings together private property listings, direct contact with buyers and voluntary estate agent cooperation on a single platform.

You can list your property yourself and also allow suitable estate agents to introduce specific buyers. The cooperation is documented for the property and buyer concerned.

As the owner, you determine the content, asking price and cooperation terms offered. Any existing agreements with third parties must also be observed.

Yes. You can market your property privately and also make your listing available for estate agent cooperation. The platform documents which estate agent introduced a buyer. Any existing estate agent agreements remain applicable. Binding rights and remuneration must be clarified in each specific case; the general cooperation texts have not yet received specialist approval.

Several suitable estate agents can introduce different buyers. The marketing activities permitted depend on the owner's consent and the cooperation terms.

An estate agent can introduce prospective buyers from their region or from other countries. This creates additional opportunities for contact; no specific reach or sale is guaranteed.

Buyers can find information about the property, identify the designated contact person and get in touch. Filters, a map, images and location information help them make their choice.

In your account, you can find conversations, enquiries and viewings, as well as buyer registrations and the progress of a transaction. These views document steps; they do not replace a purchase contract.

Approved listing translations make the information easier to understand. In the seller area, you can create videos using selected listing images. Creating and sharing them are separate from publishing them on a social media account.

No. The platform supports presentation, contact and cooperation. Demand, property quality, price and negotiations all influence whether a sale goes ahead.

You can search for properties whose owners expressly allow estate-agent cooperation. This provides a concrete starting point for collaboration.

Open cooperation offers show where collaboration is generally welcome. Whether this leads to an instruction depends on the owner’s decision and suitable interested parties.

Yes, the cooperation model is designed for this. Search for suitable properties and check the conditions before registering a buyer for a property.

You can introduce contacts the owner has not yet reached. Your contribution is making the right connection between buyer and property.

CasaPact focuses on buyer cooperation for individual properties rather than a blanket sole agency agreement. Existing contracts are not changed as a result.

Use the contact route specified in the offer to clarify questions about the property and the collaboration. Visible contact details depend on approval and authorisation.

The property view shows the sales mode and the cooperation details entered. Before registering a buyer, you must check the specific version and the confirmations required. The general estate-agent and cooperation texts have not yet been professionally approved; this does not constitute a commitment to binding commission protection.

A registration links the estate agent, buyer and property in the transaction. The buyer’s consent and the owner’s review are documented. Registration alone does not establish guaranteed remuneration.

Documented registrations, confirmations and relevant milestones help reconstruct the process. They are not an automatic guarantee of payment.

In the buyer registrations section and the associated transactions, you can see statuses, confirmations and outstanding steps. You only have access to transactions for which your account is authorised.

You can introduce suitable international contacts. Which markets are active on CasaPact and which local requirements apply must be checked for each individual case.

Property descriptions in multiple languages make it easier to present an offer to customers who speak other languages. You should check important details against the original and with the provider.

Use the available filters and map, as well as the estate-agent cooperation label. A search result does not replace checking the property details and conditions.

Public details from the sales particulars are available in the offer. You can only obtain confidential documents and additional usage rights after the relevant approval.

The CasaPact Inbox is intended for centralised communication. Record agreements in the designated transaction so that they remain traceable.

A company account can assign employees and roles to a company. Only authorised team administrators can manage invitations and roles; employees cannot access other organisations.

The company profile is for presenting your office, areas of focus and verified company details. A profile alone does not guarantee instructions.

If a video is provided and its use is permitted, you can share it through suitable social media channels. Rights and cooperation conditions also apply to this.

No. Focus on properties for which you can bring suitable buyers, language skills or regional experience.

You can use CasaPact as an additional route for prospecting and collaboration. Your existing channels and business relationships remain independent.

As a property owner with active STANDARD, explicitly request the social package for your published listing in the seller dashboard. Approved photos must be included in the published version. After your confirmation, CasaPact automatically creates the three video formats with your chosen CasaPact background music. Viewing a page or publishing the listing alone does not start a package. Check the images, rights and details; external publishing requires a separate instruction.

For a published property, you can prepare versions for TikTok, Instagram and YouTube. Each version uses the selected images and the current published listing details. A new version may invalidate older video versions.

The current creation uses portrait 9:16 for TikTok and Instagram, and landscape 16:9 for YouTube. YouTube Shorts are therefore not offered as a separate portrait format.

It is intended to provide a truthful first impression of the property, its rooms, outdoor areas and selected key details. Features that are not visible or substantiated are not invented.

Creating a video from existing listing details can make editing a video yourself easier. You still need to check the images and details used.

Social media posts can create additional points of contact. How many people see a video depends on the channel, content and distribution.

A video may also attract attention from people who might be interested in buying later. This does not in itself lead to a specific enquiry or purchase decision.

A shareable link is provided for a completed video. You can share it yourself. Such a link does not confirm that the video has already been published on a social network.

Estate agents involved can share approved content in accordance with their usage rights. Working together does not automatically permit every publication on any account.

Public listings and publication links can, for example, be shared with partners or family. Confidential documents should not be included in public posts.

The video view links to the public CasaPact property details. On a social network, you need to set the link appropriately in the relevant post yourself. Not every post format supports clickable links.

The property details lead to the enquiry form and CasaPact communications. Comments and messages on TikTok, Instagram or YouTube are not automatically imported into the CasaPact inbox.

A suitable sequence of images can present rooms and distinctive features clearly. The property details remain the authoritative source for complete information and documents.

The current video version uses the published listing details. Automatic video creation in any additional languages is not promised. The available listing languages and a video in that language are different services.

Versions can highlight substantiated features such as a garden, location or study. They must not show invented features or misleading potential uses.

Distribution via social networks complements searches using filters and the map. Both routes can lead interested parties to the same property details.

CasaPact combines listings with voluntary buyer cooperation and a video feature in the seller area. Greater reach or blanket superiority over other portals has not been substantiated.

Both can share approved content with their respective contacts. This creates several routes to the property without promising specific visitor numbers.

As a STANDARD property owner, you can view recorded listing statistics in the dashboard. FREE retains your own listing management and existing enquiries but does not include detailed listing statistics. Social network figures are shown only from actually available platform data; no confirmed reach figures are currently available. Video views do not prove a sale.

The social package is included for property owners with active STANDARD and must be explicitly requested for each listing. Creating or viewing a video does not automatically publish it externally. A separate publishing instruction requires a supported channel and a valid account connection; the function available in your account is decisive. Advertising or any particular reach is not promised.

Register as an owner, confirm your email address and open My Properties. Under Create listing, select the property’s country and enter the details for the house, flat or plot of land. Add the required information and media, then submit the version for publication. Only the approved version will appear publicly.

Private sales are central to the concept. However, you must still take account of any existing obligations and confirmed buyer collaborations.

You can change the sales mode in a new listing version. It will go through the publication process again. Existing documented proceedings will not be deleted as a result; clarify separately what this means for agreements already made.

As the owner, you set the asking price. Any later agreement with the buyer is reached outside the mere price stated in the listing.

Use the available search filters, the list and the map. Then compare the property details, photos, location and intended contact method.

That depends on the listing and whether you have your own representation. The listing should make clear who your point of contact is.

You can save listings in your account. Saved searches are a separate service and depend on your entitlement. As checkout is disabled, you cannot currently buy a paid package if you do not already have one.

No, publication does not mean that the property has undergone a comprehensive technical or legal inspection. Ask for supporting evidence and check important details before buying.

For tax reasons, CasaPact accepts properties exclusively from European markets or the European Economic Area (EEA). The supported property countries are Germany (DE), Switzerland (CH), Austria (AT), France (FR), Italy (IT), Spain (ES), Portugal (PT), Croatia (HR), Greece (GR), Cyprus (CY), Slovenia (SI) and Malta (MT). Switzerland is a European market and is not part of the EEA. Property country and portal language are separate choices.

The owner's country of residence and the country where the property is located are separate details. When creating a listing, you can choose from the property countries currently available for your account. The required property and authorisation documents are still required.

No. The country, property and parties involved determine the necessary steps. Local professionals can clarify the requirements for your specific purchase or sale.

Choose one of the offered original languages when creating your listing. After publication, CasaPact translates the public title and description into the other supported languages. Automatic versions are labelled and checked for completeness, unchanged numbers and private information. Until a current version is ready, the original or a labelled fallback appears. Personal messages and uploaded documents are not automatically translated.

Property country, original language and reading language are independent. For example, a property in Spain can have a German original description and be read in Italian. The portal and AI.CasaPact support German, English, Spanish, French, Italian, Portuguese (Portugal), Croatian, Greek, Slovenian, Maltese, Dutch and Turkish. A current automatic translation is labelled; until it is available, the original or a labelled fallback appears.

No. Machine translations should be identifiable; important dimensions, features and contract terms must be checked against the source.

Changes to a listing title or description trigger translations for the newly published version. Outdated versions are not presented as current. Unchanged text is reused without a new AI request. Jobs run within the configured translation budget; if a budget limit or review requirement delays a job, the original or a labelled fallback remains visible. Portal and FAQ content use the existing versioned translation catalogue.

Enter the property details required by the form and an accurate description. Depending on the market and the property, different information may be mandatory.

Show bright, recent and unaltered views of key rooms, outdoor areas and special features. Only use images for which you have the necessary rights.

Your listing is saved as a draft. Check the displayed save status and complete any missing mandatory details before submitting the version.

Add specific features, good images and clear information. Only include claims about returns, planning permission or use if they are substantiated.

Use the available upload fields and observe file types, size limits and visibility. Confidential documents are not made public automatically.

You can add a Matterport link in the media section. Embedding requires a valid, permitted link and your approval. Visitors deliberately activate the external tour; an external provider may process data in the process.

It helps with pre-selection. The condition, surroundings and any outstanding questions should be checked separately before making a purchase decision.

Photographers and other external additional services cannot currently be booked through CasaPact. There is no approved purchase offer for them. You can arrange such services yourself outside the platform.

Open the listing and use the designated contact method. Describe your interest and questions as specifically as possible.

It brings together conversations about properties and collaboration. This makes it easier to find discussions than when they are scattered across different communication channels.

This depends on the specific process, your permissions and the applicable access rights. A public listing does not grant access to private user data.

No. Account activation is by email; WhatsApp and SMS are not a general requirement. Conversations and notifications are handled through the designated CasaPact features.

Use the viewing feature or the contact method in the listing. A suggested time is not yet a confirmed appointment. Check the status in the conversation or under Enquiries & Viewings.

The time zone shown for the property is the relevant one. A saved time may be displayed differently for participants in different time zones; follow the appointment confirmation.

Use the available change feature or inform the contact person in the process. Check whether the change has been confirmed.

The profile status refers to the review of the submitted information documented by CasaPact. It is not a general seal of approval for every statement, every property or a subsequent transaction.

No. It does not replace checking a specific offer or conducting a legal or financial review of the transaction.

A submitted listing version goes through the existing review and approval process. The stated review status is not a comprehensive guarantee of ownership, structural condition or legal ability to sell.

Only content expressly intended for public display should appear publicly. Confidential documents require appropriate access authorisation.

In the privacy centre, you can initiate a data export or a correction request. Personal data is provided only after logging in and checking authorisation. For general assistance, use the public reporting and support channel.

You can submit a deletion request in the privacy centre. A Legal Hold or verifiable retention obligations may prevent complete deletion. The request is not a promise of immediate deletion; the specific consequences must be checked before it is carried out.

The consent selection distinguishes required processing from optional analytics and marketing. A selection does not currently activate an analytics service that has not been set up. External tours are activated separately and deliberately. The privacy notice remains authoritative for details; no legal approval is claimed.

The registration is intended to document that a particular estate agent introduced a particular buyer for a particular property.

The registration process requires the buyer’s consent before proceeding with acceptance. The estate agent must not publish buyers’ private data indiscriminately. Consent is documented for the specific transaction.

The owner can treat the proposed buyer as already known. The transaction records the status and review; in the event of a conflict, the documented history must be examined.

In the system, the protection period is the period covered by an accepted buyer registration for a specific property. A mere enquiry does not start it; its start and end are determined by the relevant confirmed version. The general cooperation terms have not yet been professionally approved. The platform therefore does not guarantee a legally enforceable commission claim.

The system checks for possible overlaps for the same property. A match must be clarified by examining the transaction and the evidence; the platform does not promise an automatic decision on a legal claim.

The property details may include proposed cooperation terms. The owner and estate agent must clarify the specific remuneration and conditions. There is no general CasaPact commission rate and no commission guarantee; the general cooperation terms have not yet been professionally approved.

CasaPact does not currently offer processing of estate agent commission payments. The owner and estate agent must clarify and settle any remuneration themselves under their specific agreement.

CasaPact does not amend or terminate third-party agreements. Clarify their scope before using additional sales channels or cooperation arrangements.

The associated transaction records registrations, consents, viewings and reported milestones. Roles and permissions determine which participants can see this data.

The completion function documents reports and confirmations from the participants. It does not transfer ownership or replace any required notarial process. After a sale, the seller removes their listing; this does not turn the buyer’s account into an owner account.

Relevant evidence is secured and reviewed in accordance with the designated conflict process. CasaPact documents and moderates, but does not issue a court judgment.

It associates a profile, employees and approved agency features with a company. The exact features depend on the active plan.

Team management is intended for invitations and roles. Only appropriately authorised people may manage the team.

Access depends on role and the company they are assigned to. A company account must not grant access to other agencies or their private transactions.

Start for free with CasaPact Free. CasaPact Standard is planned at €99 per month and active listing. Standard cannot be purchased yet. The displayed price is planned; payment processing, tax details and booking terms will be approved before booking becomes available. No payment is initiated.

Every feature remains visible. The status indicates which platform functionality is live; booking Standard is separate and still in preparation. FREE includes 1 active listing and up to 5 images per property. Existing account permissions remain valid until they expire. Current account permissions apply. Cooperation workflows involving real personal data have not yet been enabled.

No. The live checkout is currently disabled. A return link or status page cannot create a payment or paid entitlement.

You cannot currently take out a paid subscription. This FAQ therefore does not describe binding cancellation or downgrade terms for a package available for purchase. Such terms must be approved and displayed before any future booking.

Standard cannot be purchased yet. The displayed price is planned; payment processing, tax details and booking terms will be approved before booking becomes available. No payment is initiated.

Open Report content and select the listing, user account or URL concerned. State the category and specific reason, provide a way to contact you, and include only necessary evidence as links.

No. The public reporting process is available without signing in. After submitting, you will receive a private access link to track its progress; do not share this link publicly.

You can submit a reasoned complaint using the private access to a decision. It will be handled through the existing case process; reversal of the decision is not guaranteed.

You can select Security report in the public reporting process. It is handled separately from ordinary support. Do not share passwords, access tokens or sensitive vulnerability details in public comments.

AI.CasaPact explains the platform using currently published pages and FAQ answers. It can suggest suitable next steps and, for authorised personal questions, include selected current account information.

When you ask a question, AI.CasaPact reads relevant published FAQ and page text, as well as the permitted page context. Approved changes and retractions are taken into account in the next request. This does not mean that images, videos or content within an external tour are fully captured.

You can phrase questions freely. The assistant is designed to recognise the intent; FAQ examples provide a knowledge base and are not a list of permitted phrasings.

Yes. The chat passes on the limited conversation history so that follow-up questions on the same topic can be understood in context. If you change the subject or mean a different context, briefly explain it.

When you are signed in, AI.CasaPact can read selected information that your account is permitted to access, such as the status of your own listings. It does not publish or delete content, make payments or grant approvals. Other people's organisation and account data remain protected.

Outdated sources, missing information or a processing error can affect answers. For important details, the current platform information and the underlying evidence are authoritative.

Use the registration form and confirm your email using the link provided. Any additional steps depend on your role and the process actually in use.

Check the email address you entered and your spam folder. Use the resend function on the account page. You can request help via the public support channel; do not send passwords.

Search the FAQs, ask AI.CasaPact or use the support channel provided. Describe the step concerned without including passwords.

Good ideas should benefit as many CasaPact users as possible. We therefore follow a simple principle: new platform features developed by CasaPact that we include in our standard offering are available to all customers with an active paid CasaPact plan without an additional feature fee, provided that the feature is intended for their user role and market. We do not want to put useful features behind individual paid feature upgrades later on. The applicable prices of the CasaPact plan remain unaffected. Separately commissioned third-party services and services outside CasaPact’s standard platform offering are not included. Have you found a useful feature on another property portal that would also help you on CasaPact? Please share your idea through our support channel. Describe as precisely as possible what problem the feature solves and how it benefits you. Particularly helpful information includes: • the provider and a link to the feature; • a description of the individual functions and the steps involved; • any known limits or requirements; • a practical example from your experience as a buyer, seller or estate agent; • screenshots or step-by-step descriptions, where appropriate. Please only submit information and documents that you are lawfully entitled to access and share. Remove or redact personal, confidential or non-public information not intended for third parties. In particular, do not send us login credentials, source code or internal documents belonging to other providers. We will review your suggestion and decide whether and in what form we can develop an independent CasaPact solution from it. Submitting a suggestion does not create an entitlement to its implementation or to the identical reproduction of a feature.

CasaPact is aimed particularly at property owners who want to combine private marketing with voluntary cooperation with estate agents. Documented buyer attribution is a key part of this approach.

That depends on your goal. CasaPact may be of interest to you if you want to combine owner control with practical cooperation with estate agents. We do not claim blanket superiority in reach, price or sales success.

They help with searching. The distinctive CasaPact approach lies in combining owner listings, direct contact and documented buyer cooperation.

CasaPact is intended to provide an additional marketing channel. Check any existing contracts and the terms of the services you use in each case.

No. Currently, neither property purchase prices nor reservation deposits or estate agent commissions are processed through CasaPact. Checkout for platform packages is also disabled.

No. Appropriate professionals are responsible for binding legal, tax and property-specific reviews.

Only enabled features are available. Contract functions are currently inactive.